JPS customer service offices open at 8:15 am Monday through Thursday and close at 4:00 pm. On Fridays they close earlier at 3:30 pm. All branches are closed on Saturdays and Sundays.
JPS Opening Hours Today — What Time Do They Open?
JPS opening hours are the same at every customer service office across Jamaica. All branches open at 8:15 am Monday through Thursday and close at 4:00 pm. On Fridays, offices close slightly earlier at 3:30 pm. No branch operates on weekends.
If you need to pay your electricity bill, connect a new service, report a meter issue, or speak with a customer representative in person, you must arrive during these business hours. For power outages, the JPS 24-hour emergency line is always available — see the contact section below.
| Monday | 8:15 am – 4:00 pm | Open |
| Tuesday | 8:15 am – 4:00 pm | Open |
| Wednesday | 8:15 am – 4:00 pm | Open |
| Thursday | 8:15 am – 4:00 pm | Open |
| Friday | 8:15 am – 3:30 pm | Early Close |
| Saturday | — | Closed |
| Sunday | — | Closed |
JPS closes at 3:30 pm on Fridays — 30 minutes earlier than Monday to Thursday. If you plan to visit on a Friday, arrive no later than 3:00 pm to allow enough time to be served before closing.
JPS Opening Hours Kingston — East Parade & New Kingston
JPS has two customer service offices serving the Kingston and St. Andrew area — one at 7–9 East Parade in downtown Kingston and one at 23 Ruthven Road, Kingston 10 (New Kingston area). Both offices follow the same standard business hours.
JPS East Parade Kingston Opening Hours
The East Parade location is the main downtown Kingston branch. It serves a high volume of residential and commercial customers from across the Corporate Area. This office handles new connections, billing queries, meter complaints, and general customer service.
| Monday – Thursday | 8:15 am – 4:00 pm | Open |
| Friday | 8:15 am – 3:30 pm | Early Close |
| Saturday – Sunday | — | Closed |
Phone: 967-7080 to 967-7084
Parking near East Parade is limited. JPS encourages customers to use online bill payment or the MyJPS app to avoid a branch visit entirely. See online services below.
JPS Opening Hours Ruthven Road — 23 Ruthven Road, Kingston 10
The JPS Ruthven Road branch is located at 23 Ruthven Road, Kingston 10, serving the New Kingston, Half Way Tree, and St. Andrew South corridor. It is a popular branch for customers in uptown Kingston who want to avoid the downtown location.
| Monday – Thursday | 8:15 am – 4:00 pm | Open |
| Friday | 8:15 am – 3:30 pm | Early Close |
| Saturday – Sunday | — | Closed |
If you’re travelling from New Kingston, Half Way Tree, or along Constant Spring Road, the Ruthven Road office is your most convenient JPS branch. For business and commercial accounts in the New Kingston area, this is also the recommended first point of contact.
The Ruthven Road branch tends to be quietest on Tuesday and Wednesday mornings between 9:00 am and 11:00 am. Avoid the lunch hour (12:00–1:00 pm) and Friday afternoons when queues are typically longer.
JPS Opening Hours Portmore — Portmore Mall Branch
The JPS Portmore customer service office is located at Shop 1B, Portmore Mall in St. Catherine. This branch serves the large residential communities of Portmore including Waterford, Gregory Park, Independence City, and surrounding areas.
| Monday – Thursday | 8:15 am – 4:00 pm | Open |
| Friday | 8:15 am – 3:30 pm | Early Close |
| Saturday – Sunday | — | Closed |
Phone: 988-8000 to 988-8003
Portmore is one of the most densely populated areas in Jamaica, so this branch can experience heavy customer traffic during peak hours. Booking an appointment online or paying your bill digitally through jpsco.com will save you the trip.
JPS Opening Hours Spanish Town — 17 Burke Road
JPS serves the parish of St. Catherine from its Spanish Town office at 17 Burke Road. This branch is the primary customer service point for residents and businesses in the historic town of Spanish Town, Old Harbour, and surrounding St. Catherine communities.
| Monday – Thursday | 8:15 am – 4:00 pm | Open |
| Friday | 8:15 am – 3:30 pm | Early Close |
| Saturday – Sunday | — | Closed |
Phone: 984-3047 / 984-3048 or 984-2212
JPS Opening Hours Montego Bay Baywest — St. James Parish Office
The JPS Montego Bay office is located at Baywest Shopping Centre in St. James. This is the main customer service branch for western Jamaica, serving residents and businesses in Montego Bay, Rose Hall, Ironshore, and the wider St. James parish.
| Monday – Thursday | 8:15 am – 4:00 pm | Open |
| Friday | 8:15 am – 3:30 pm | Early Close |
| Saturday – Sunday | — | Closed |
JPS Montego Bay Baywest handles everything from new electricity connections and billing disputes to meter replacements and tariff applications for commercial accounts. If you are in the tourism or hospitality industry in the north-west corridor, this is your designated service branch.
Baywest Shopping Centre is centrally located in Montego Bay near the Hip Strip corridor. Parking is available on-site. If you’re visiting from a hotel or resort property, verify that your property manager has not already lodged a service request on your behalf.
All JPS Branch Locations — Opening Hours & Contact Numbers
Every JPS customer service office in Jamaica maintains the same opening hours: Monday–Thursday 8:15 am to 4:00 pm, and Friday 8:15 am to 3:30 pm. The table below covers all known branch locations by parish.
| Parish / Location | Address | Phone | Hours |
|---|---|---|---|
| Kingston (East Parade)Kingston & St. Andrew | 7–9 East Parade, Kingston | 967-7080–4 | Mon–Thu 8:15–4:00 |
| Ruthven RoadNew Kingston / St. Andrew | 23 Ruthven Road, Kingston 10 | — | Mon–Thu 8:15–4:00 |
| PortmoreSt. Catherine | Shop 1B, Portmore Mall | 988-8000–3 | Mon–Thu 8:15–4:00 |
| Spanish TownSt. Catherine | 17 Burke Road, Spanish Town | 984-3047 / 984-2212 | Mon–Thu 8:15–4:00 |
| Montego Bay (Baywest)St. James | Baywest Shopping Centre | — | Mon–Thu 8:15–4:00 |
| Savanna-la-MarWestmoreland | 14 Great George Street | 955-2653 / 955-4141 | Mon–Thu 8:15–4:00 |
| Black RiverSt. Elizabeth | 5 Central Road, Black River | 965-2218 / 965-2272 | Mon–Thu 8:15–4:00 |
| St. Ann’s BaySt. Ann | 8 Royes Street, St. Ann’s Bay | — | Mon–Thu 8:15–4:00 |
| Port MariaSt. Mary | 94 Stennett Street, Port Maria | — | Mon–Thu 8:15–4:00 |
| Morant BaySt. Thomas | 9–11 Church Street, Morant Bay | — | Mon–Thu 8:15–4:00 |
Every JPS branch listed above closes at 3:30 pm on Fridays, not 4:00 pm. Plan your Friday visit accordingly.
Is JPS Open on Saturdays? Weekend Hours Explained
JPS customer service offices are not open on Saturdays or Sundays. All branches operate exclusively on weekdays. If you need to make a payment or resolve a billing issue on the weekend, you will need to use one of the self-service or digital options listed below.
What to Do If You Need JPS Help on a Weekend
JPS offers several channels that operate outside of branch opening hours — including weekends and public holidays:
If you need to reconnect your electricity supply after a disconnection for non-payment, contact JPS via the hotline or online portal. Reconnections can sometimes be processed on weekends without a branch visit required.
JPS Opening Hours on Public Holidays in Jamaica
JPS customer service offices are closed on all Jamaican public holidays. If a public holiday falls on a weekday, branches will not operate that day. Plan your visit on a normal business day to avoid the closed offices.
Key Jamaican public holidays when JPS offices will be closed include:
- New Year’s Day (January 1)
- Ash Wednesday
- Good Friday
- Easter Monday
- Labour Day (May 23)
- Emancipation Day (August 1)
- Independence Day (August 6)
- National Heroes Day (third Monday in October)
- Christmas Day (December 25)
- Boxing Day (December 26)
If you have an urgent billing or connection issue near a public holiday, visit JPS at least two business days before the holiday. Emergency outage support is available 24/7 via the hotline at 1-888-225-5577 even on holidays.
JPS Contact Information & Online Services — Skip the Branch Visit
Many JPS services do not require a branch visit during business hours. The electricity provider offers a full range of digital tools for bill payment, outage reporting, new connections, and account management. These services are available beyond standard JPS opening hours.
How to Pay Your JPS Bill Without Visiting a Branch
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1
Use the MyJPS App Download the official MyJPS app on Android or iOS. Pay your electricity bill, view consumption history, and report outages — all from your phone at any time.
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2
Pay Online at jpsco.com Visit jpsco.com and log in to your account. Online bill payment is available 24 hours a day, 7 days a week — including weekends and public holidays.
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3
Pay at a Bill Payment Agent JPS bills can be paid at authorised agents across Jamaica, including NCB, Scotiabank, and bill payment kiosks. Check opening hours for your preferred agent separately.
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Call the JPS Hotline For power outages and emergencies, call 1-888-225-5577. This line operates 24 hours a day including weekends and public holidays.
Other Services Available Online
In addition to bill payment, JPS offers these services through its website and app — meaning you do not need to visit a customer service office during branch opening hours:
- Report a power outage or downed line
- Submit a meter reading
- Apply for a new electricity connection
- Request a disconnection or reconnection
- View your billing history and usage
- Submit a complaint or service request
Looking for hours on other essential services? See our guides on NCB opening hours, Scotiabank opening hours, and NWC opening hours — or browse the full essential services directory.
Frequently Asked Questions About JPS Opening Hours
JPS customer service offices open at 8:15 am Monday through Friday. They are closed on Saturdays, Sundays, and Jamaican public holidays. The last entry time is 4:00 pm Monday to Thursday, and 3:30 pm on Fridays.
No. JPS does not open on Saturdays. All customer service offices are closed on weekends. For urgent issues on a Saturday, use the JPS 24-hour emergency hotline at 1-888-225-5577 or visit jpsco.com to manage your account online.
The JPS Montego Bay Baywest branch is located at Baywest Shopping Centre, St. James. It is open Monday to Thursday from 8:15 am to 4:00 pm, and on Friday from 8:15 am to 3:30 pm. It is closed Saturday and Sunday.
The JPS branch at 23 Ruthven Road, Kingston 10 is open Monday to Thursday from 8:15 am to 4:00 pm, and on Friday from 8:15 am to 3:30 pm. It is closed on weekends and public holidays.
JPS Portmore is at Shop 1B, Portmore Mall, St. Catherine. Opening hours are Monday to Thursday 8:15 am – 4:00 pm and Friday 8:15 am – 3:30 pm. The office is closed on weekends. Phone: 988-8000 to 988-8003.
The JPS Spanish Town office is at 17 Burke Road, Spanish Town. It is open Monday to Thursday 8:15 am – 4:00 pm and Friday 8:15 am – 3:30 pm. Closed on weekends and public holidays. Phone: 984-3047 or 984-2212.
To report a power outage, call the JPS 24-hour emergency line at 1-888-225-5577. You can also report outages online at jpsco.com or through the MyJPS mobile app. This service is available 24/7, including weekends and public holidays — no branch visit required.
Yes. JPS bill payment is available online at jpsco.com and through the MyJPS mobile app, both of which operate 24 hours a day. You can also pay at authorised bill payment agents and banks across Jamaica during their own opening hours.
Yes. All JPS customer service offices are closed on Jamaican public holidays including Independence Day, Emancipation Day, Christmas Day, Good Friday, and Easter Monday. For emergency power issues on a holiday, use the 24-hour hotline: 1-888-225-5577.
Sources
- JPS Customer Service Offices — jpsco.com — official branch list, opening hours, and contact numbers
- Jamaica Public Service Company — jpsco.com — online bill payment, MyJPS app, outage reporting
- Jamaica Public Service — Wikipedia — company overview and background
- Essential Services Hours — openinghoursja.com — directory of essential service opening hours across Jamaica
