PICA’s Kingston Head Office opens at 6:30 am Monday to Thursday and 7:30 am on Fridays. All regional branches — Montego Bay, Mandeville, May Pen, St. Ann’s Bay and Port Antonio — open at 8:30 am Monday to Thursday and close at 3:30 pm, with earlier 2:30 pm closures on Fridays. All offices are closed on Saturdays, Sundays, and public holidays.
PICA Opening Hours — All Branches at a Glance
The Passport, Immigration and Citizenship Agency (PICA) operates six locations across Jamaica for passport applications, immigration services, and citizenship processing. Hours differ between the Kingston Head Office and the regional branches, so it’s worth checking which location applies to you before heading out.
Below is a full breakdown of PICA opening hours for every branch, updated for .
| Branch / Location | Mon – Thu | Friday | Sat / Sun |
|---|---|---|---|
| Kingston — Head Office25C Constant Spring Road | 6:30 am – 3:30 pm | 7:30 am – 2:30 pm | Closed |
| Kingston — Waterloo Rd.Immigration & Citizenship, 8 Waterloo Road | 8:30 am – 3:30 pm | 8:30 am – 2:30 pm | Closed |
| Montego BayFairview Shopping Centre, Bogue Estate | 8:30 am – 3:30 pm | 8:30 am – 2:30 pm | Closed |
| MandevilleManchester Parish | 8:30 am – 3:30 pm | 8:30 am – 2:30 pm | Closed |
| May Pen7 Windsor Avenue, Clarendon | 8:30 am – 3:30 pm | 8:30 am – 2:30 pm | Closed |
| St. Ann’s Bay8 Park Avenue, St. Ann | 8:30 am – 3:30 pm | 8:30 am – 2:30 pm | Closed |
| Port Antonio21–23 Harbour Street, Portland | 8:30 am – 3:30 pm | 8:30 am – 2:30 pm | Closed |
All PICA offices island-wide are closed on public holidays, Saturdays, and Sundays. This includes Labour Day, Emancipation Day, Independence Day, Christmas, and National Heroes Day. Always verify the schedule around public holidays before visiting.
PICA Opening Hours Kingston — Head Office
The PICA Kingston Head Office at 25C Constant Spring Road, Kingston 10 is the main passport application and processing centre for Jamaica. It has the earliest opening time of any PICA branch — a key advantage for those who need to get there early or who are travelling from further afield.
| Monday | 6:30 am – 3:30 pm | Open |
| Tuesday | 6:30 am – 3:30 pm | Open |
| Wednesday | 6:30 am – 3:30 pm | Open |
| Thursday | 6:30 am – 3:30 pm | Open |
| Friday | 7:30 am – 2:30 pm | Early Close |
| Saturday | — | Closed |
| Sunday | — | Closed |
PICA Kingston — Immigration & Citizenship (Waterloo Road)
For immigration applications, visa matters, and citizenship services, PICA operates a separate office at 8 Waterloo Road, Kingston 10. This is also the Corporate Office address and handles all citizenship applications island-wide.
| Monday | 8:30 am – 3:30 pm | Open |
| Tuesday | 8:30 am – 3:30 pm | Open |
| Wednesday | 8:30 am – 3:30 pm | Open |
| Thursday | 8:30 am – 3:30 pm | Open |
| Friday | 8:30 am – 2:30 pm | Early Close |
| Saturday | — | Closed |
| Sunday | — | Closed |
The Constant Spring Road Head Office and the Waterloo Road Immigration office are separate locations — check which one handles your specific service before you go. Call 876-754-7422 or toll-free 876-754-PICA to confirm.
PICA Opening Hours Montego Bay
The PICA Montego Bay regional office serves passport applicants across St. James and the wider western parishes. Located at the Fairview Shopping Centre, Alice Eldemire Drive, Bogue Estate, it is PICA’s primary service point for residents of western Jamaica who prefer not to travel to Kingston.
Note that passport processing time for applications submitted in Montego Bay is 14 business days, compared to 7 business days at the Kingston Head Office.
| Monday | 8:30 am – 3:30 pm | Open |
| Tuesday | 8:30 am – 3:30 pm | Open |
| Wednesday | 8:30 am – 3:30 pm | Open |
| Thursday | 8:30 am – 3:30 pm | Open |
| Friday | 8:30 am – 2:30 pm | Early Close |
| Saturday | — | Closed |
| Sunday | — | Closed |
PICA also operates an immigration desk at Sangster International Airport (SIA) in Montego Bay and at Ian Fleming International Airport in Boscobel, St. Mary. These airport counters handle entry and departure immigration only — not passport applications. Contact 876-754-7422 for airport-specific hours.
PICA Opening Hours Mandeville
Residents of Manchester, St. Elizabeth, and the central parishes can access passport application services at the PICA Mandeville branch. Like all regional offices, it operates on standard regional hours — opening at 8:30 am Monday through Friday.
| Monday | 8:30 am – 3:30 pm | Open |
| Tuesday | 8:30 am – 3:30 pm | Open |
| Wednesday | 8:30 am – 3:30 pm | Open |
| Thursday | 8:30 am – 3:30 pm | Open |
| Friday | 8:30 am – 2:30 pm | Early Close |
| Saturday | — | Closed |
| Sunday | — | Closed |
Citizenship applications — including applications by descent, by marriage, and naturalization — can only be submitted at the PICA office at 8 Waterloo Road, Kingston 10. The Mandeville, Montego Bay, and other regional offices do not handle citizenship submissions.
PICA Hours — May Pen, St. Ann’s Bay & Port Antonio
Three additional PICA locations serve eastern, northern, and central parishes. All three follow the same regional schedule: open Monday to Thursday from 8:30 am to 3:30 pm, and Friday from 8:30 am to 2:30 pm.
The PICA May Pen office operates subject to the Tax Administration Jamaica (TAJ) building hours, as it is co-located in a TAJ-managed facility. Always call ahead if you are relying on this branch: 876-754-7422.
Airport Immigration Desks
PICA also manages immigration examination at Jamaica’s major international airports. These counters handle arrivals and departures — not passport applications or citizenship matters.
- Norman Manley International Airport — Kingston (876-754-7422)
- Sangster International Airport — Montego Bay (876-754-7422)
- Ian Fleming International Airport — Boscobel, St. Mary (876-975-3101)
What Services Does PICA Offer?
PICA handles three core functions for the Government of Jamaica: passport services, immigration management, and citizenship processing. Understanding which service you need will help you go to the right branch and prepare the right documents.
Passport Services
All PICA branch offices accept new passport applications and renewals. The Kingston Head Office on Constant Spring Road is the centralised issuing facility for all ePassports produced locally. Adult Jamaicans can now also renew passports online through the PICA Adult Passport Renewal Portal without visiting a branch.
- New passport applications — all branches
- Adult passport renewals — all branches or online portal
- ePassport issuance — centralised at Kingston HQ
- Processing time: 7 business days (Kingston) · 14 business days (Montego Bay)
Immigration Services
Immigration matters including visa applications, entry permits, permanent residency, and deportation hearings are handled at the PICA Waterloo Road office in Kingston. PICA also processes all incoming and outgoing immigration examination at ports of entry.
Citizenship Services
All citizenship applications — by descent, by marriage, and by naturalization — are submitted exclusively at the 8 Waterloo Road, Kingston 10 office. Processing times vary: citizenship by descent takes approximately 25 working days; marriage and naturalization applications are prepared for submission to the Minister within 24 months.
You will typically need: original birth certificate (or adoption/naturalization papers for those born outside Jamaica), a valid photo ID (driver’s licence or voter’s ID), and two certified passport-sized photographs. Check the PICA website for the full checklist and current fee schedule.
Tips for Visiting a PICA Branch
Visiting a government office like PICA requires some preparation to avoid wasted trips. Below are practical tips to make your visit as smooth as possible, whether you’re heading to the Kingston Head Office or a regional branch in Montego Bay or Mandeville.
- → Arrive early — The Kingston Head Office opens at 6:30 am, giving early risers a head start before queues build up. Aim to arrive within the first hour of opening on weekdays.
- ✓ Bring all required documents — Missing a birth certificate, ID, or photograph will send you home empty-handed. Download and review PICA’s checklist from pica.gov.jm before you leave.
- ✓ Check for public holidays — All PICA offices close on Jamaica’s public holidays. Check the Government Offices section of this site for public holiday closures.
- → Note Friday closing times — All PICA offices close earlier on Fridays. Kingston HQ closes at 2:30 pm; regional branches also close at 2:30 pm. Do not arrive after 1:30 pm on Fridays.
- ✓ Consider the online portal — Adult passport renewals are available at passport.pica-online.com, saving you a branch visit entirely.
- → Call ahead — Hours can change around public holidays or due to operational notices. PICA’s contact number is 876-754-7422 (also reachable as 876-754-PICA).
- ✕ Don’t leave citizenship to the last minute — Citizenship by descent takes up to 25 working days; marriage and naturalization applications can take up to 24 months. Plan well in advance.
Online Passport Renewal — Skip the Branch Visit
Adult Jamaican passport holders can renew their passports through PICA’s online passport renewal portal at passport.pica-online.com. This option is available without visiting any physical branch and is useful for those with limited availability during PICA opening hours.
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1
Check eligibility The online portal is for adult Jamaicans renewing an existing passport. New passport applicants, minors, and citizenship applicants must visit a branch in person.
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Gather your documents digitally You will need a scanned or photographed copy of your current passport and any other documents specified on the portal. Have good-quality photos ready.
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3
Submit your application and pay online Complete the form at passport.pica-online.com and pay the applicable fee. Keep your reference number.
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Collect your passport Once processed, you will be notified to collect your new ePassport. Collection is typically at the Kingston Head Office unless otherwise specified.
PICA Opening Hours — Frequently Asked Questions
The PICA Kingston Head Office at 25C Constant Spring Road opens at 6:30 am Monday to Thursday and at 7:30 am on Fridays. It closes at 3:30 pm Monday to Thursday and 2:30 pm on Fridays. The Waterloo Road office (Immigration & Citizenship) opens later at 8:30 am Monday to Thursday and 8:30 am on Fridays.
The PICA Montego Bay office at Fairview Shopping Centre, Alice Eldemire Drive, Bogue Estate is open Monday to Thursday from 8:30 am to 3:30 pm and Friday from 8:30 am to 2:30 pm. The office is closed on Saturdays, Sundays, and public holidays.
The PICA Mandeville branch is open Monday to Thursday from 8:30 am to 3:30 pm and Friday from 8:30 am to 2:30 pm. Like all PICA regional branches, it is closed on weekends and public holidays.
No. All PICA offices across Jamaica — Kingston, Montego Bay, Mandeville, May Pen, St. Ann’s Bay, and Port Antonio — are closed on Saturdays and Sundays. Services are available Monday through Friday only. Airport immigration counters may operate outside these hours depending on flight schedules.
All PICA offices close earlier on Fridays. The Kingston Head Office closes at 2:30 pm on Fridays (it opens later at 7:30 am that day). All other regional branches — Montego Bay, Mandeville, May Pen, St. Ann’s Bay, and Port Antonio — also close at 2:30 pm on Fridays but open at the regular 8:30 am time.
PICA’s target processing times are 7 business days for passport applications submitted at the Kingston Head Office and 14 business days for applications submitted at the Montego Bay regional office. Plan ahead if you have upcoming travel — do not leave it to the last minute.
Yes. Adult Jamaicans can renew their passports online through PICA’s portal at passport.pica-online.com without visiting a branch. New applicants, minors, and those applying for citizenship must still visit in person.
Citizenship applications can only be submitted at PICA’s office at 8 Waterloo Road, Kingston 10. Applications are also accepted through Jamaican Embassies, Consulates, and High Commissions abroad. The Montego Bay and other regional offices do not accept citizenship applications.
PICA’s main contact number is 876-754-7422 (also listed as 876-754-PICA). You can also email them at [email protected] or submit a support ticket through their help desk portal.
No. PICA offices are closed on all Jamaican public holidays including Labour Day, Emancipation Day, Independence Day, National Heroes Day, Christmas Day, and Boxing Day. If a public holiday falls on a weekday, assume the office is closed and plan your visit for an alternative day.
Sources
The PICA opening hours and branch information on this page were verified directly from official sources.
- PICA Official Opening Hours Page — Primary source for all branch hours listed on this guide
- About PICA — pica.gov.jm — Agency background, services and performance targets
- PICA Citizenship Service Locations — Confirms Waterloo Road as the only citizenship application office
- Ministry of National Security — PICA Overview — Supporting agency information
