The US Embassy in Kingston opening hours In Jamaica is Monday to Friday, 7:15 am – 4:00 pm. It is closed on weekends and all US and Jamaican public holidays. The main switchboard number is (876) 702-6000.
US Embassy Jamaica Opening Hours
The US Embassy Kingston operate on a standard weekday schedule. Walk-in access is limited — most services require a scheduled appointment booked in advance through the official US Embassy website.
| Monday | 7:15 am – 4:00 pm | Open |
| Tuesday | 7:15 am – 4:00 pm | Open |
| Wednesday | 7:15 am – 4:00 pm | Open |
| Thursday | 7:15 am – 4:00 pm | Open |
| Friday | 7:15 am – 4:00 pm | Open |
| Saturday | — | Closed |
| Sunday | — | Closed |
These are general embassy office hours. Individual sections — such as the Consular Section for visa interviews — may have different operational windows within these times. Always check your specific appointment confirmation for exact timings.
US Embassy Jamaica Appointment Hours
Most consular services at the US Embassy in Kingston are by appointment only. This includes US visa interviews, passport renewals, and notarial services. Walk-ins are generally not accepted.
How to Book a US Embassy Jamaica Appointment
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Go to the official US Embassy Jamaica website Visit jm.usembassy.gov and navigate to the relevant service page (visa, passport, etc.).
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Create or log in to your account Visa appointments are booked through the CEAC portal. Passport services use a separate scheduling system.
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Select an available date and time Appointment slots fill quickly. Book as early as possible, especially during peak travel seasons.
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Arrive on time with all required documents Arrive at least 15 minutes early. Late arrivals may be turned away and will need to rebook.
The Consular Section does not answer visa inquiries by phone. All visa-related questions must be submitted through the official online portal or the appointment scheduling system.
Services Available by Appointment
| Service | Who It’s For | Status |
|---|---|---|
| Nonimmigrant Visa InterviewTourist, student, work visas | Jamaican citizens | Appt Only |
| Immigrant VisaPermanent residence visas | Jamaican citizens | Appt Only |
| US Passport RenewalAdult and child passports | US citizens in Jamaica | Appt Only |
| Notarial ServicesDocument authentication | US citizens | Appt Only |
| Emergency Citizen ServicesLost passport, arrest, medical | US citizens | Walk-in / Call |
Where Is the US Embassy in Kingston, Jamaica?
The US Embassy is situated on Old Hope Road in the Liguanea area of Kingston — one of the city’s main arterial roads, easily accessible from New Kingston and Half Way Tree.
Kingston 6, Jamaica, W.I.
Near Sovereign Centre
Parking available on-site
Montego Bay — US Consular Agency
If you are based in western Jamaica, the US also operates a Consular Agency in Montego Bay. It handles a limited range of services — confirm what’s available before travelling there for your appointment.
| Address | Whitter Village, Ironshore, Unit EU-1 (across from Burger King), Montego Bay |
| Services | Limited consular services — contact in advance to confirm |
| Main contact | +(876) 702-6000 (route via Kingston Embassy) |
The Embassy compound has security screening at the entrance. Do not bring prohibited items including large bags, food, or electronic devices beyond your phone. Arrive with only what you need for your appointment.
Rescheduling or Canceling a US Embassy Jamaica Appointment
Life happens. If you can’t make your scheduled appointment, you can reschedule or cancel through the same system you used to book. Here’s what you need to know.
How to Reschedule
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1
Log back into your appointment portal Visit cgifederal.secure.force.com (for nonimmigrant visas) or the relevant portal for your service type and sign in with your credentials.
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Locate your existing appointment Find the appointment under your profile. Your confirmation number from your original booking email will help.
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Select a new date and time Choose from available slots. Availability changes daily — if nothing suits you now, check back regularly as cancellations free up new slots.
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Confirm and save your new appointment details You’ll receive a new confirmation email. Print or save it — you’ll need it on the day.
Cancellation Rules to Know
- ✓You can reschedule a visa appointment once without penalty in most cases.
- ✓Canceling with enough notice keeps your application fee valid — check your specific fee receipt terms.
- ✕No-shows without prior cancellation may result in losing your appointment fee and waiting longer for a new slot.
- ✕You cannot reschedule by phone — it must be done through the online portal.
- !Visa application fees are generally non-refundable, even if you cancel. Confirm the terms on your MRV fee receipt.
If you need to reschedule, do it as early as possible. Popular time slots fill up quickly, and waiting until the last minute may leave you with limited options — especially during busy travel seasons like summer and Christmas.
US Embassy Jamaica Contact Number
The main Embassy switchboard connects you to the appropriate section. Have your case number or appointment reference ready before calling.
Mon–Fri, 7:15 am – 4:00 pm
For US citizen emergencies only
Appointments & information
“The Embassy switchboard is available during office hours to direct your call to the appropriate section.”
— US Embassy Kingston, Official Contact InformationWhat the Phone Line Can and Cannot Help With
- ✓General inquiries — the switchboard can direct you to the correct department.
- ✓US citizen emergencies — lost or stolen passport, arrest, serious illness, or death of a US citizen.
- ✕Visa status inquiries — the Consular Section does not take visa questions by phone. Use the online portal.
- ✕Appointment scheduling by phone — all appointments must be booked online through the official system.
- →Montego Bay inquiries — a US Consular Agency is located at Whitter Village, Ironshore, Unit EU-1, Montego Bay.
Consular Services at US Embassy Kingston
The US Embassy Kingston offers a full range of consular services for both Jamaican nationals applying to visit or move to the United States, and for US citizens living in or travelling through Jamaica.
For Jamaican Citizens
- Nonimmigrant visa applications (tourist, student, business, work)
- Immigrant visa processing (family-based, employment-based)
- Visa renewal and interview scheduling
For US Citizens in Jamaica
- US passport issuance and renewal
- Consular Report of Birth Abroad (CRBA)
- Notarial and document legalization services
- Renunciation of US nationality
- Emergency assistance — arrest, hospitalization, death
- Registration of US residents in Jamaica
Booking an appointment well in advance is strongly recommended. Appointment slots, particularly for nonimmigrant visas, are in high demand. Check the official website regularly for newly released slots.
Public Holidays — When the Embassy Is Closed
The US Embassy Kingston closes on both US federal holidays and Jamaican public holidays. If your appointment falls near a holiday, verify the schedule on the official Embassy website before travelling.
| Holiday | Type | Approx. Date |
|---|---|---|
| New Year’s Day | US & Jamaican | January 1 |
| Martin Luther King Jr. Day | US Federal | 3rd Monday, January |
| Ash Wednesday / Easter | Jamaican | March/April |
| Labour Day | Jamaican | May 23 |
| Independence Day (US) | US Federal | July 4 |
| Emancipation Day | Jamaican | August 1 |
| Independence Day (Jamaica) | Jamaican | August 6 |
| National Heroes Day | Jamaican | 3rd Monday, October |
| Thanksgiving Day | US Federal | 4th Thursday, November |
| Christmas Day | US & Jamaican | December 25 |
| Boxing Day | Jamaican | December 26 |
This list is for general guidance only. The Embassy may observe additional closures for unforeseen events. Always confirm your visit at jm.usembassy.gov before travelling to the Embassy.
Frequently Asked Questions
The US Embassy in Kingston is open Monday to Friday from 7:15 am to 4:00 pm. It is closed on Saturdays, Sundays, and all US and Jamaican public holidays.
The main Embassy switchboard number is (876) 702-6000. This line is available during regular office hours. For after-hours US citizen emergencies, you can also reach the Embassy at the same number.
Yes. Almost all consular services require a pre-booked appointment. Walk-ins are generally not accepted. Appointments are made online through the official US Embassy Jamaica website at jm.usembassy.gov. The exception is genuine emergencies involving US citizens, which can be handled without prior appointment.
The US Embassy is located at 142 Old Hope Road, Kingston 6, Jamaica, West Indies, in the Liguanea area. There is also a US Consular Agency in Montego Bay, located at Whitter Village, Ironshore, Unit EU-1 (across from Burger King).
No. The Consular Section does not answer visa inquiries by phone. All visa-related questions and status updates must be handled through the official online portal. The phone switchboard can direct you to other Embassy sections but cannot assist with visa cases.
No. The Embassy closes on both US federal holidays and Jamaican public holidays. If your appointment or planned visit falls around a holiday period, always check the current closure calendar on the Embassy’s official website before travelling.
Sources
- jm.usembassy.gov — Official US Embassy Kingston website
- travel.state.gov — US Embassy and Consulate contact listing for Jamaica
