Mailpac Opening Hours Jamaica – Pickup Times, All Locations

Mailpac Opening Hours — By Location Type

Mailpac opening hours differ slightly between branches. If you are heading to the flagship Old Hope Road office for package pickup, plan to arrive before 5:30 pm on weekdays — it is one of the few courier service Jamaica offices that opens as early as 8:00 am, making it practical to collect packages before a full working day.

Mailpac hours in Jamaica are generally consistent Monday through Saturday, with Sunday being the only full rest day across all branches. Saturday package collection windows are shorter at most locations, so if you need parcel delivery or pickup on a weekend, arriving early is important — particularly at the Old Hope Road branch which closes at 2:00 pm on Saturdays.

Mailpac pickup hours are listed on their branch pages at mailpacexpress.com, but the information is not always current. Use the tables below as your reference, and call ahead if your pickup relates to an urgent customs clearance or high-value import where import duties have already been paid.

Mailpac Office Hours — Old Hope Road, Kingston 6

Mailpac Pickup Hours — Portmore Branches

Standard Mailpac Hours for Most Other Jamaica Branches

Unless specified otherwise, most Mailpac branches island-wide operate Monday to Friday 9:00 am – 5:00 pm and Saturday 9:00 am – 3:00 pm. This applies to locations in Montego Bay, Mandeville, May Pen, Ocho Rios, Spanish Town and Savanna-la-Mar. Always verify with your local branch as hours can vary around public holidays and peak shipping seasons.

Mailpac Jamaica Locations — All Pickup Points

Mailpac Jamaica has over 10 pickup locations island-wide. Each branch handles package collection, customs clearance queries and general freight forwarding enquiries. The table below lists every confirmed pickup point with its address and the general Mailpac contact number. For branch-specific Mailpac office hours, call ahead before making a long trip.

Mailpac Kingston Locations & Opening Hours

Branch	Address	Weekday Hours	Saturday
Old Hope RoadFlagship — Kingston 6	109 Old Hope Road, Kingston 6	8:00 am – 5:30 pm	10:00 am – 2:00 pm
Altamont CrescentKingston 5	12 Altamont Crescent, Kingston 5	9:00 am – 5:00 pm	9:00 am – 3:00 pm
Harbour StreetDowntown Kingston	72 Harbour Street, Downtown Kingston	9:00 am – 5:00 pm	9:00 am – 3:00 pm
Harbour View	Shop #42, Harbour View, Kingston	9:00 am – 5:00 pm	9:00 am – 3:00 pm
Manor ParkKingston 8	Lower Manor Park Plaza, Kingston 8	9:00 am – 5:00 pm	9:00 am – 3:00 pm

Mailpac Portmore — Package Pickup Locations

Portmore is one of Mailpac’s most active markets. There are multiple pickup points within the St. Catherine corridor, making online shopping Jamaica-wide more accessible for residents who would otherwise have to travel into Kingston.

Branch	Address	Hours
Portmore Mall	Shop 3B, Portmore Mall, St. Catherine	Mon–Fri 9–5, Sat 9–3
West Cumberland	Lot 8C West Cumberland, Portmore	Mon–Fri 9–5, Sat 9–3
East Trade Way	Shop 2, 31 East Trade Way, Portmore	Mon–Fri 9–5, Sat 9–3
Braeton Parkway	Shop #5, 3A Braeton Parkway, Portmore	Mon–Fri 9–5, Sat 9–3
Congreve Park	Shop #9, 1 Congreve Park, Portmore	Mon–Fri 9–5, Sat 9–3
Hungway Shopping Mall	Shop 40, Hungway Mall, Municipal Blvd, Portmore	Mon–Fri 9–5, Sat 9–3

Mailpac Montego Bay — Branch Locations & Hours

Mailpac has two Montego Bay branches covering the north coast. Both operate the standard branch hours: Monday to Friday 9:00 am – 5:00 pm and Saturday 9:00 am – 3:00 pm, closed Sundays. The Fairview Shopping Centre branch is the most accessible for most MoBay residents and visitors from the resort corridor.

Branch	Address	Weekday Hours	Saturday	Phone
Fairview Shopping Centre St. James — most accessible	Shop 11, Fairview Shopping Centre, Montego Bay	9:00 am – 5:00 pm	9:00 am – 3:00 pm	(876) 927-7225
Whitter Village Shopping Mall St. James	Shop CU6 (Space C21), 1091 Morgan Road, Montego Bay	9:00 am – 5:00 pm	9:00 am – 3:00 pm	(876) 927-7225

Mailpac Hours — Other Island-Wide Locations

Parish	Location	Address	Weekday	Saturday
Manchester	Mandeville	11 Caledonia Road, Mandeville	9am – 5pm	9am – 3pm
Clarendon	May Pen — B&J Mall	B&J Mall, 44 Main Street, May Pen	9am – 5pm	9am – 3pm
Clarendon	May Pen — Manchester Ave	Shop #23, 55 Manchester Avenue, May Pen	9am – 5pm	9am – 3pm
St. Ann	Ocho Rios	Eight Rivers Town Centre, Bypass Road, Ocho Rios	9am – 5pm	9am – 3pm
St. Catherine	Spanish Town	St. Jago Plaza, Spanish Town	9am – 5pm	9am – 3pm
Westmoreland	Savanna-la-Mar	Shop 11, Wes J’s Uptown Mall, 10 Barracks Road, Sav-la-Mar	9am – 5pm	9am – 3pm

Mailpac Contact Details & Support

All general enquiries about pickup, package tracking, customs clearance and account issues go through Mailpac’s central support line or online portal. Individual branches do not handle account-level queries by phone.

How Mailpac Works — Online Shopping & Shipping to Jamaica

Mailpac is Jamaica’s largest courier service, operating as part of Aeropost‘s regional network. The service was built specifically to solve the problem of online shopping Jamaica-wide — most US retailers do not ship directly to Jamaican addresses, and clearing packages through customs independently is time-consuming. With three weekly flights, Mailpac offers the most consistent shipping Jamaica customers can rely on for both speed and cost. Check Mailpac hours Jamaica-wide before planning your collection, as some branches close earlier than others.

Getting a US Mailing Address & Shipping Packages to Jamaica

1. 1
   Open a Mailpac account Register at mailpac.com. You will receive a free US mailing address — a Miami mailbox that doubles as both a PO Box and a street address, accepted by all major US retailers including Amazon.
2. 2
   Shop online using your US address Use your Mailpac address at checkout on any US store. The Mailpac Quoter tool lets you get an instant landed price — including import duties and shipping fees — before you buy. Save 7% on US sales tax automatically.
3. 3
   Mailpac handles customs clearance Once your package arrives at the Miami facility, Mailpac processes everything: customs clearance, documentation, and freight forwarding to Jamaica. You upload your invoice electronically through your account — no queuing at Jamaica Customs.
4. 4
   Collect during Mailpac opening hours or get it delivered You will receive a notification when your package is ready for package pickup at your chosen branch. Pay online first, then collect within Mailpac opening hours. Or choose door-to-door delivery to skip the trip entirely.

Door-to-Door Delivery — Skip the Mailpac Pickup Queue

If Mailpac office hours do not fit your schedule, door-to-door delivery is available for JMD $500 per package. This covers customers with delivery addresses in Mailpac’s counter location zones.

Areas Covered by Mailpac Home Delivery

• ✓Mandeville — JMD $500 flat delivery fee
• ✓May Pen — JMD $500 flat delivery fee
• ✓Portmore — JMD $500 flat delivery fee
• ✓Spanish Town — JMD $500 flat delivery fee
• ✓Savanna-la-Mar — JMD $500 flat delivery fee
• !All other areas — subject to a different delivery charge. Contact Mailpac support at (876) 927-7225 to confirm your zone rate.
• ✕Packages over 10 lbs attract a higher delivery fee regardless of zone.

When Mailpac Hours Are Suspended — Public Holidays

Mailpac Jamaica closes on all Jamaican public holidays. If your package is ready around a long weekend, plan your package collection for the nearest working day. During peak shipping periods like Christmas, Mailpac may also experience higher volumes — book delivery or pick up early in the week to avoid queues.

Holiday	Date	Status
New Year’s Day	January 1	Closed
Ash Wednesday	Feb / March	May vary
Good Friday	March / April	Closed
Easter Monday	March / April	Closed
Labour Day	May 23	Closed
Emancipation Day	August 1	Closed
Independence Day	August 6	Closed
National Heroes Day	3rd Monday, October	Closed
Christmas Day	December 25	Closed
Boxing Day	December 26	Closed

Tips for Collecting During Mailpac Pickup Hours

Before You Head to the Mailpac Office

• ✓Pay online before going. All packages must be paid for through your mailpac.com account or the My Aero app before you arrive. This is the single biggest time-saver at pickup.
• ✓Bring your KIN number. Your account number (the KIN number, without the prefix) is your primary ID at the counter. Have it on your phone or written down.
• ✓Go early on Saturdays. Mailpac Saturday hours are short — Old Hope Road closes at 2:00 pm. Arriving at or before 10:00 am opening gives you the full window.
• ✓Upload your invoice electronically. For customs clearance, upload your purchase invoice through your account before the shipment arrives. This speeds up the process significantly and avoids delays at the Jamaica end.
• →Use the Quoter before buying. The Mailpac Quoter tool gives you an instant landed cost including import duties, freight forwarding fees and local charges before you purchase anything. No surprises when you collect.
• !Peak seasons fill up fast. The weeks before Christmas and back-to-school are the busiest periods for parcel delivery and pickup across all branches. Order early and track your package status online.

Mailpac vs Other Courier Services in Jamaica

Mailpac is the market leader in online shopping Jamaica fulfillment, but competitors like Aeropost, Knutsford Express courier services, and international carriers like DHL operate in the same space. Mailpac’s advantage is specifically its free US mailing address, customs clearance handling and island-wide pickup network. DHL is faster for urgent international shipments but significantly more expensive per pound.

Frequently Asked Questions

Related Courier & Service Hours Guides

If you are planning errands around your Mailpac pickup, these related guides and external resources may be useful.

Other Courier & Shipping Services in Jamaica

• Aeropost Jamaica — Mailpac’s parent network. Duty-free items under $100 USD and 7% off US sales tax
• Knutsford Express — Domestic courier and bus service with island-wide branches
• Knutsford Express Opening Hours — Full branch hours guide for all Knutsford Express locations
• DHL Jamaica — International courier for urgent or heavy shipments direct to Jamaica

Nearby Services When Collecting a Package

• NCB Kingston Opening Hours — Bank near Mailpac’s Old Hope Road branch for any transfer needs
• Scotiabank Jamaica Hours — ATM and branch hours if you need cash before collection
• PriceSmart Jamaica Hours — Great for combining a shopping run with your package pickup
• US Embassy Jamaica Hours — Relevant if you are shipping documents or visa-related items

Official Mailpac Links

• mailpac.com — Track packages, pay online and manage your account
• mailpacexpress.com — Branch locations and shipping schedules
• Instagram @mailpacgroup — Promotions, service updates and announcements

Sources

• mailpacexpress.com — Official Mailpac branch locations
• Mapcarta — Old Hope Road branch opening hours verified
• portmore.biz — Portmore branch hours confirmed
• FindYello Jamaica — Island-wide location listings
• mailpacgroup.com/delivery — Door-to-door delivery rates and zones