Flow opening hours vary by branch. Most stores are open Monday–Friday 9:00 am – 6:00 pm and Saturday 9:00 am – 5:00 pm. The Carlton flagship opens at 8:00 am weekdays and closes at 3:00 pm Saturdays. All stores closed Sundays. Customer service: 1-888-303-3000 Mon–Fri 8am–6pm.
Flow Opening Hours — Store Times Across Jamaica
Flow opening hours vary slightly by branch, but most retail locations across Jamaica follow the same core weekday schedule. As Jamaica’s dominant telecommunications provider for home broadband, cable TV and mobile services, the stores handle everything from bill payments to new SIM card activations — which is why getting the hours right before you visit matters.
Flow hours across Jamaica are consistent Monday to Friday for most branches, making weekday visits the most reliable option. The Flow bill payment, account queries and Flow internet package changes are all handled in-store. Check Flow hours Jamaica-wide using the official store finder at discoverflow.co/jamaica/find-a-store.
Saturday hours are shorter at some branches — particularly Carlton, which closes at 3:00 pm. If you are visiting to upgrade your cable TV Jamaica package, activate home broadband, or collect equipment, a weekday visit is more reliable than a Saturday for locations with the reduced afternoon schedule.
Flow office hours for telephone support run Monday to Friday 8:00 am – 6:00 pm on the toll-free number 1-888-303-3000. This is different from retail store hours and covers account queries, technical support for Flow wifi, and help with mobile plans.
Flow Store Hours — Standard Schedule (Most Locations)
| Monday – Friday | 9:00 am – 6:00 pm | Open |
| Saturday | 9:00 am – 5:00 pm | Shorter hours |
| Sunday | — | Closed |
Saturday hours vary significantly by branch — some locations open at 9am, others at 10am, and closing times range from 3pm to 6pm. Always check your specific branch in the full table below before a Saturday visit.
Flow Opening Hours — All Branches at a Glance
| Branch | Address | Mon – Fri | Saturday |
|---|---|---|---|
| Bargain MallKingston | #10 Bargain Mall, Clock Tower Plaza, 11 Hope Rd | 9am – 6pm | 9am – 5pm |
| CarltonHalf-Way-Tree — Flagship | #47 HWT Road, Kingston 10 | 8am – 6pm | 10am – 3pm |
| Church StreetMontego Bay | #23 Church Street, Montego Bay, St. James | 8am – 4pm | 9am – 5pm |
| Cross RoadsKingston | #6 Old Hope Road | 9am – 6pm | 9am – 4pm |
| FairviewMontego Bay | #10 Fairview Plaza, Alice Eldemire Dr, MoBay | 9am – 6pm | 9am – 5pm |
| Kings StreetKingston CSO | 81B King Street, Kingston CSO | 9am – 5pm | 10am – 5pm |
| Mandeville | 3 Leaders Plaza, Mandeville | 8am – 5pm | 9am – 5pm |
| May PenClarendon | #8 Bargain Village Plaza, 39 Main Street, May Pen | 9am – 6pm | 9am – 5pm |
| NegrilWestmoreland | #10 Coral Seas Plaza, Negril | 9am – 6pm | 9am – 5pm |
| Ocho RiosSt. Ann | #50 Main Street, Ocho Rios, St. Ann | 9am – 6pm | 10am – 6pm |
| Port AntonioPortland | Harbour Street, Port Antonio | 9am – 6pm | 10am – 4pm |
| Port MariaSt. Mary | 7-11 Stennett St, Hilo Plaza, Port Maria | 9am – 6pm | 10am – 4pm |
| Portmore MallSt. Catherine | #2A Portmore Mall, Block B, Portmore | 9am – 6pm | 9am – 5pm |
| Savanna-la-MarWestmoreland | #10 Beckford Plaza, 32-35 Beckford St, Sav-la-Mar | 9am – 6pm | 9am – 5pm |
| SovereignLiguanea, Kingston 6 | 45 & 46 Sovereign Centre, 106 Hope Road | 9am – 6pm | 9am – 5pm |
| Sovereign VillagePortmore | AG02 Sovereign Village, Braeton, Portmore | 9am – 5pm | 10am – 6pm |
| Spanish TownSt. Catherine | Sagicor Mall, Spanish Town | 9am – 6pm | 9am – 5pm |
All hours in this table are sourced directly from the official @flowjamaica Instagram. Flow can update store hours without notice — always verify before a long trip by checking their social media or calling ahead.
Flow Jamaica Store Locations — Hours & Addresses
Flow Jamaica operates over 93 owned and dealer retail locations island-wide. The table below covers all 17 confirmed owned Flow stores from the official Instagram, where you can handle all account matters, collect equipment, and get in-person Flow customer service. Dealer locations (pharmacies, supermarkets, hardware stores) handle Flow bill payment and top-ups only.
Flow Kingston & Surrounding Areas — Opening Hours
| Branch | Address | Mon–Fri | Saturday |
|---|---|---|---|
| CarltonFlagship — Half-Way-Tree | #47 HWT Road, Kingston 10 | 8am – 6pm | 10am – 3pm |
| Bargain MallHalf-Way-Tree | #10 Bargain Mall, Clock Tower Plaza, 11 Hope Rd | 9am – 6pm | 9am – 5pm |
| Cross Roads | #6 Old Hope Road | 9am – 6pm | 9am – 4pm |
| Kings StreetKingston CSO | 81B King Street, Kingston CSO | 9am – 5pm | 10am – 5pm |
| SovereignLiguanea, Kingston 6 | 45 & 46 Sovereign Centre, 106 Hope Road | 9am – 6pm | 9am – 5pm |
Flow Portmore & Spanish Town — Store Hours
| Branch | Address | Mon–Fri | Saturday |
|---|---|---|---|
| Portmore Mall | #2A Portmore Mall, Block B, Portmore | 9am – 6pm | 9am – 5pm |
| Sovereign VillageBraeton, Portmore | AG02 Sovereign Village, Braeton, Portmore | 9am – 5pm | 10am – 6pm |
| Spanish Town | Sagicor Mall, Spanish Town | 9am – 6pm | 9am – 5pm |
Flow Montego Bay Opening Hours & Locations
| Branch | Address | Mon–Fri | Saturday |
|---|---|---|---|
| Fairview | #10 Fairview Plaza, Alice Eldemire Dr, MoBay | 9am – 6pm | 9am – 5pm |
| Church Street | #23 Church Street, Montego Bay, St. James | 8am – 4pm | 9am – 5pm |
Flow Hours — Other Island-Wide Locations
| Branch | Address | Mon–Fri | Saturday |
|---|---|---|---|
| MandevilleManchester | 3 Leaders Plaza, Mandeville | 8am – 5pm | 9am – 5pm |
| May PenClarendon | #8 Bargain Village Plaza, 39 Main St, May Pen | 9am – 6pm | 9am – 5pm |
| NegrilWestmoreland | #10 Coral Seas Plaza, Negril | 9am – 6pm | 9am – 5pm |
| Ocho RiosSt. Ann | #50 Main Street, Ocho Rios, St. Ann | 9am – 6pm | 10am – 6pm |
| Port AntonioPortland | Harbour Street, Port Antonio | 9am – 6pm | 10am – 4pm |
| Port MariaSt. Mary | 7-11 Stennett St, Hilo Plaza, Port Maria | 9am – 6pm | 10am – 4pm |
| Savanna-la-MarWestmoreland | #10 Beckford Plaza, 32-35 Beckford St, Sav-la-Mar | 9am – 6pm | 9am – 5pm |
For live hours, maps and contact numbers for every Flow store, use the official store finder at discoverflow.co/jamaica/find-a-store. It is the most accurate source for current branch information including any temporary hour changes.
Flow Office Hours — Customer Service & Phone Support
Flow office hours for telephone customer service are Monday to Friday 8:00 am – 6:00 pm. This line covers account queries, Flow wifi technical support, billing disputes, and help with Flow packages. The customer service number differs from store operating hours — you can call even before most retail stores open.
(Toll-free from Jamaica)
Mon–Fri 8am–6pm
Live chat available on the website
Flow Customer Service Hours vs Store Hours — What’s the Difference?
| Channel | Hours | What You Can Do |
|---|---|---|
| Retail StoresMost branches | Mon–Fri 9am–6pm Sat 10am–6pm |
Bill payment, SIM, equipment collection, account changes |
| Phone Support1-888-303-3000 | Mon–Fri 8am–6pm | Technical support, account queries, billing, Flow packages |
| Online / Appdiscoverflow.co | 24/7 | Bill payment, account management, usage tracking |
| Dealer LocationsPharmacies, stores | Varies by outlet | Bill payment and top-ups only |
Skip the Queue — Managing Your Flow Account Online
Many Flow tasks that used to require a store visit can now be handled entirely online or through the My Flow app. If Flow store hours do not fit your schedule, these digital options cover most common needs including Flow bill payment, checking your Flow packages, managing mobile plans, and troubleshooting your Flow wifi connection.
What You Can Do Online Without Visiting During Flow Opening Hours
- ✓Pay your Flow bill — via discoverflow.co, the My Flow app, or by calling 1-888-303-3000
- ✓Check your current package — view active subscriptions and upgrade your home broadband or cable TV plan online
- ✓Track your data usage — mobile data and broadband consumption is visible in the My Flow app
- ✓Report a fault — submit technical support tickets online for Flow internet or cable TV issues
- ✓Top up prepaid mobile — via the app, online at discoverflow.co, or at thousands of dealer locations island-wide
- ✕New service installation — requires in-store visit or booking through customer service during Flow office hours
- ✕Equipment collection or return — must be done at a retail store during standard Flow store hours
- ✕New SIM card activation — ID verification requires an in-person visit to a Flow store
“This location serves more customers than any other telecoms store in the Caribbean — and this renovation is a direct investment in our promise to deliver excellent customer support.”
— Stephen Price, Flow VP & General Manager, on the Carlton flagship storeWhat to Expect at a Flow Store During Opening Hours
Flow retail stores are full-service telecommunications hubs. Unlike dealer locations (which only handle payments and top-ups), owned Flow stores handle the complete range of services during standard Flow opening hours. The Carlton flagship now features self-service kiosks and a Q-Trac queuing system to reduce wait times.
When Flow Hours Are Suspended — Public Holiday Closures
All Flow Jamaica retail stores close on Jamaican public holidays. For urgent technical support or Flow bill payment on a public holiday, use the discoverflow.co online portal or the My Flow app — both are available 24/7 regardless of store closures.
| Holiday | Date | Store Status |
|---|---|---|
| New Year’s Day | January 1 | Closed |
| Ash Wednesday | Feb / March | May vary |
| Good Friday | March / April | Closed |
| Easter Monday | March / April | Closed |
| Labour Day | May 23 | Closed |
| Emancipation Day | August 1 | Closed |
| Independence Day | August 6 | Closed |
| National Heroes Day | 3rd Monday, October | Closed |
| Christmas Day | December 25 | Closed |
| Boxing Day | December 26 | Closed |
Tips for Visiting a Flow Store During Opening Hours
Before You Head to the Flow Store — Save Time
- ✓Pay online first if possible. Flow bill payment via discoverflow.co or the My Flow app takes minutes and avoids the counter queue entirely.
- ✓Visit Carlton early in the day. The Carlton store at 47 Half-Way-Tree Road opens at 8:00 am — the earliest of any Flow store in Jamaica. It is also the busiest, so arriving at opening time dramatically reduces wait time.
- ✓Bring valid ID for all new services. A SIM card purchase, new broadband subscription or account opening all require government-issued photo ID. No ID, no service.
- ✓Know your account number. Your Flow account number speeds up every in-store transaction. Find it on your monthly bill or in the My Flow app.
- →Use the Q-Trac system at Carlton. The flagship Carlton store uses a digital queue management system. Take your number at the kiosk when you enter rather than joining a physical line.
- !Saturday hours at Carlton are short. Carlton closes at 3:00 pm on Saturdays — earlier than most other Flow stores. If you cannot make it by 2:30 pm, plan your visit for a weekday instead.
Frequently Asked Questions
Flow opening hours at most Jamaica locations are Monday to Friday 9:00 am – 6:00 pm and Saturday 10:00 am – 6:00 pm. The Carlton flagship store opens earlier at 8:00 am on weekdays and closes at 3:00 pm on Saturdays. All Flow stores are closed on Sundays.
Flow store hours on Saturday are 10:00 am – 6:00 pm at most locations. The exception is the Carlton store at Half-Way-Tree, which closes at 3:00 pm on Saturdays. Mandeville opens at 9:00 am on Saturdays and closes at 5:00 pm.
No. Flow Jamaica retail stores are closed every Sunday. For urgent queries on Sundays, use the online portal at discoverflow.co or the My Flow app for account management and bill payment.
The Flow Jamaica customer service number is 1-888-303-3000 (toll-free). Phone support is available Monday to Friday 8:00 am – 6:00 pm. You can also chat online at discoverflow.co.
Flow retail stores handle bill payment, new broadband and cable TV applications, SIM card purchases and activation, mobile plan changes, equipment collection and returns, and in-person technical support. Dealer outlets only handle Flow bill payment and mobile top-ups.
Flow office hours for telephone support are Monday to Friday 8:00 am – 6:00 pm. This is the number to call for technical issues with your Flow internet, broadband, cable TV or mobile service. The number is 1-888-303-3000.
Yes. Flow bill payment is available 24/7 through the discoverflow.co website and the My Flow app. You can also pay by phone during Flow office hours (1-888-303-3000) or at authorised dealer locations island-wide during their own opening hours.
Sources
- discoverflow.co — Official Flow Jamaica store finder
- Facebook — Flow Jamaica — Official hour change announcements
- Jamaica Observer — Carlton flagship store renovation, March 2025
- Westron Plaza — Westron Plaza Flow branch hours confirmed
